ABOUT US
Connecting Citizens with a Responsive Government
CM Helpline portal is an initiate of te government of Gujarat to ensure that every citizen’s voice is heard, addressed and resolved in time-bound and transparent manner.
JAN SEVA | GOOD GOVERNANCE | VIKSIT GUJARAT
OUR PURPOSE
The CM Helpline Portal has been established by the Government of Gujarat to provide a single, unified platform for citizens to register their grievances, seek information on government services, and track the status of their requests. The portal strengthens citizen-government engagement by enabling transparent, accountable and efficient redressal of grievances across departments.
Citizen Centric
Focused on citizen needs and ease of access
Transparent
Ensuring fairness and accountability
Time - Bound
Committed to prompt resolution
For All
Connecting multiple departments and services on a Single Platform
OUR VISION
"A responsive, inclusive and citizen-centric Gujarat, where every grievance is an opportunity to improve governance."
OUR MISSION
"To provide an accessible, transparent and efficient platform for grievance redressal and citizen services, ensuring timely resolution through collaboration with all departments."
OUR VALUE
- 1. Citizen First
- 2. Integrity and Transparency
- 3. Accountability
- 4. Collaboration across Departments
- 5. Continuous Improvement
KEY HIGHLIGHT
"A responsive government Policy & Governance Improvements builds a stronger Gujarat."
- Government of Gujarat
Citizen Support
Grievance Resolved
Grievance In Progress
Department Connected